Download the tool
Click the "Start Remote Support Session" button above to download our secure support application.
We're here when you need us.
Whether it's a quick question or an urgent issue, our team is ready to help. Click below to start a remote support session instantly.
Remote Support
Get instant remote assistance
Click the button below to download our secure remote support tool. Once running, a technician can connect directly to your computer to diagnose and resolve issues in real-time.
Start Remote Support SessionSecure & encrypted connectionOne-time download, no install required
How It Works
Remote support in 3 easy steps
Run the application
Open the downloaded file and follow the prompts. The tool will display your unique session ID.
Share your ID
Call us or let us know your session ID, and our technician will connect to help resolve your issue.
Other Ways to Reach Us
Need to talk to someone?
Call Us
954-317-007924/7 for emergencies
Email Us
info@itb-solutions.comResponse within 24 hours
Open a Ticket
Contact FormWe'll get back to you ASAP
Business Hours
Mon-Fri 9:00AM - 5:00PM
Existing clients: 24/7 emergency support is available. Call our main line and follow the prompts for urgent issues.
FAQ
Common questions
Is the remote support tool safe?
Yes. We use RustDesk, a secure remote support tool. The connection is encrypted, and you maintain full control-you can see everything happening on your screen and end the session at any time.
Do I need to install anything permanently?
No. Our remote support tool is a one-time download that doesn't install anything on your computer. Once you close the application, it's done. Simply download it again next time you need support.
What if I'm not a current client?
We're happy to help! If you're experiencing IT issues and need immediate assistance, contact us to discuss your needs. For ongoing support, we recommend exploring our managed IT services.
What issues can be resolved remotely?
Most software issues, email problems, security concerns, system configurations, and application support can be handled remotely. For hardware issues or on-site work, we'll schedule a visit to your location.